Frequently Asked Questions

Find answers to the most common questions about ordering from FATTORI Travel Shop.

Where do you currently ship?

FATTORI Travel Shop currently serves customers within the United States. Available delivery options and shipping charges are shown during checkout.

How long will my order take to arrive?

Delivery time includes both production and shipping. Because many of our products are made especially for each order, estimated times can vary by product and destination. Tracking information will be sent as soon as your order ships.

Are your products made to order?

Many items in our collection are produced on demand through selected production partners. This allows us to create distinctive destination-inspired products while reducing unnecessary inventory. Product-specific details are available on each product page.

Will all the items in my order arrive together?

Not always. Products may be created and shipped by different production partners, so an order containing multiple items can arrive in separate packages. You will receive tracking details for each shipment when available.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing the available tracking information. Please allow a short period for the carrier to activate the tracking link.

Can I change or cancel an order?

Please contact us as quickly as possible through our Contact page. Because made-to-order products can enter production shortly after purchase, changes or cancellations cannot be guaranteed once production has started.

What should I do if my order arrives damaged or incorrect?

Please contact us promptly through our Contact page and include your order number, a description of the issue and clear photographs of the item and packaging. We will review the matter and assist you with the appropriate next step.

What is your return policy?

Return eligibility depends on the item and the circumstances. Please review the Refund Policy available in the store footer before purchasing. If you receive a damaged, defective or incorrect product, contact us so we can review the issue.

Are product colors exactly the same as they appear online?

We make every effort to display colors accurately. However, slight differences may occur because of screen settings, lighting, materials and production processes.

Where can I find product dimensions and care instructions?

Dimensions, materials, care information and other specifications are listed on the relevant product page whenever applicable. Please review these details before placing your order.

Are wellness products intended to provide medical advice?

No. Information presented on our website is provided for general informational purposes and is not a substitute for professional medical advice. Always review the product label and consult a qualified healthcare professional before using a dietary supplement, particularly if you are pregnant, nursing, taking medication or have a medical condition.